Lives Changed with TMS

Dr Upshaw and his staff are excellent, they are welcoming and professional and make every appt. pleasant. The treatment is easy and the staff make sure you are comfortable. Dr Upshaw spends time with his patients and explains everything in understandable terms and he is easily accessible. I strongly recommend this office and treatment, it has helped me tremendously. Read Less

The staff is sooooo nice! The Dr. is awesome as well! He explained to me how it works and put my mind at ease. At first when I heard of Tms therapy I have to be honest, I was opposed at the idea and so was my other Dr. I did my research and came to the conclusion that meds are probably worse for my body cause all the other side effects they bring. This had little to no side effects. I have been feeling better since taking it, getting more energy, staying more focused, and getting better sleep at night. I don’t know why I didn’t do it sooner. Best decision I made. Its really helped me for the better and if you suffer from depression or anxiety like I do give them a try. Thank you Doc for putting me at ease and helping me through this. Its been a long road to find a place like this, and now that I know about it I will make sure that everyone else does as well that can benefit from this. Read Less

In mid November 2019, I experienced difficulties trying to obtain TMS treatment with a different clinic and when a friend / coworker heard of my struggles, they highly recommended me to give NeuroSpa a try. Based on my friend's recent experience with NeuroSpa and how she couldn't stop saying such wonderful things about this place and the team that worked there, I reached out to them immediately and instantly knew I made the right choice in doing so. Monica B, a Clinical Coordinator for NeuroSpa, was one of the very first people I spoke with in regards to obtaining treatment and she had me sold. She is extremely knowledgeable when it came to everything I needed to know and do before starting treatment. She kept in constant communication with me, answered all of my questions, and even did all the legwork to verify my insurance coverage, advising me every step of the way until my very first in house appointment. I was able to start treatment at the Gunn Hwy location in early December, and I sincerely wish I knew about this place sooner. On my very first appointment I met Dr. Nate Upshaw, who was exactly how my friend described. He is super laid back and very easy to talk to. He patiently and confidently answered all of my questions about TMS therapy using the NeuroStar machine and he put me at ease when it came to how treatment would go and what to expect. NeuroSpa has really thought of everything to make the treatment experience as comfortable as possible. There is flexible appointment scheduling... just give them notice if you're not able to come in for an appointment or need to change the time. There are flexible payment options too. I've been offered a bottle of water (sometimes even cookies) every visit. The treatment rooms are designed with different colored lighting that brightens or dims to set a more relaxing mood, Siri to play any type of music you'd like, the treatment chair is actually comfortable, and if you need someone to just spend a little more time with you during treatment for your first week or two while you get used to things, the front office ladies will... all you have to do is ask. There is even a call button under the arm rest that you can push to get their attention once treatment has started. I've never seen Kristen, Erica or Amy hesitate to assist when that button is pushed. I attended treatment roughly 5 days a week (Monday - Friday) for no more than 25-35 minutes each day, and let me tell you, once I got in the rhythm of things, everything flowed nicely. Typically, I would walk in tired or sluggish (my appointments were very early in the morning for someone who works 2nd shift), just to be greeted by the sweetest front office team imaginable (Kristen, Erica, and Amy). This definitely woke me up and was a great start to my workday as I can always tell that they all genuinely care about my well being whenever they asked me how I'm doing. Whenever it was my turn for treatment either Kristen, Erica, or Amy would call me back and get me set up by walking me in to an available treatment room. We would talk briefly about whatever comes to mind as they set up the machine. They always remembered to ask Siri to play my favorite music (90's alternative), and they would dim the lights to my favorite colors (purples and blues) to keep the mood relaxing while in treatment. Just being at NeuroSpa for a daily treatment session would wake me up and prepare me for the day ahead. It's now nearing the end of January and I'm currently in the last week and a half of treatment. It's bittersweet that I wont continue to see these ladies daily. They do really great work to help keep NeuroSpa running so efficiently and it's through their interactions that I will always keep this place close to my heart. I'm truly in a better place mentally and emotionally, because of NeuroSpa and the team that works here. Keep up the fantastic work!! Read Less

The office is very well ran. I liked the info we received from Dr. Upshaw, then transiting into therapy perfect for me. No waste of time. The staff is wonderful they great you with a smile and send you off with a have a great rest of your day. They answer any question and just a pleasant atmosphere. Thank You Dr. Upshaw. Read Less